FAQ


Important Notice
Transfer payment for your purchases to our bank account. Your order will be automatically cancelled
if payment is not made within 48 hours.
Confirm Payment
After paying, confirm your payment on Confirm Payment page.
You can find the Confirm Payment page at the bottom of the page. You must login first or e-mail us
at payment@stellamas.com with scanned proof of payment to confirm your payment.
Wait For your order
We will verify your payment and ship your order within 1-2 business days after payment approval.
SHIPPING AND HANDLING
INFORMATION
  • All domestic shipping is using JNE service. There is no delivery on Saturday, Sunday and public holidays.
  • Orders are processed on weekdays only (Monday - Friday, 09:00 to 18:00).
  • Goods will be sent within 1-2 days after we receive your payment.
  • Delivery to Jakarta will take about 1-3 business days; outside Jakarta will take about 2-6 business days.
RATE INFORMATION
Shipping and handling charges will be automatically calculated upon checkout.